Please read and understand the guidelines cautiously. With the use of the website www.smokewire.com and by buying goods through our online shop, you agree to abaid by the Terms and Conditions written below.
Orders & Delivery Policy:
Whenever your order was placed and completed through our website, you will receive an order confirmation email that will include details about your purchase. Every order confirmation e-mail gets send automatically by our system and does not necessarily mean that we will be able to process you order immediately. It only confirms that you placed an order and that you submitted correct billing and shipping information so we can process it at a given time frame.
All orders will be dispatched from our warehouse located in CA USA within 24-48 hours following receipt of cleared funds. Please allow up to 4-6 working days for domestic orders (USA) to arrive up to 8-16 days for International orders. Signature on delivery is not included. Customers are liable for their packages unless they pay extra for "Direct Sign". With "Direct Sign" smokewire will take all responsibility of the package (stolen, returned to shipper, etc.).
There will be no references to smokwire or whatsoever on your bank statement.
Cancelation, Returns and Refunds:
If you cancel your order for any reason prior shipping you will receive full refund without question asked. In case of delay you will be responsible for shipping and handling fees.
Every customer can request to return his order back as long as it is inside the original package, never been used and not older then 10 days upon receiving the package. The item must be intact (NOT used) and in its original box and we will issue a full refund for the price you paid for it.
Products which were sent back to us without any prior notification will be delivered back to you at your own expenses. All product returns will be under customers liabilities until they reach our office. Please contact our support department through contact form available at http://www.smokewire.com/contacts.
In an uncertain situations if a customer receives his order/item damaged or faulty he can ask for a replacement. Smokewire.com will cover shipping and any additional fees that might appear during replacement process. A customer can also request for an exchange of his order purchased within 10 days upon receiving the package. All purchased items should be inside the original package and unused. Customer must provide exact information as to what replacements he wants. Exchanging of purchased item doesn’t include RE-shipping fees. Invoice of new shipping fees will be emailed to customer and payment for new shipping option must arrive prior we ship out a replacement.
Prices provided on this website are considered final. Any faulty price information when you order will be concluded as temporary until the time that we will contact you directly to clear such misinformation. However, if we cannot reach you, all orders will then be cancelled and you will be refunded for your payments according to our terms and conditions.
You shall be liable for any Import/Duty/Tax according to your country if applicable. You may contact your Customs office for further information.
Your orders should be paid in full amount prior shipping.
We guarantee that all your personal and payment information will not be given to any third party vendors or companies.
Your Credit and Debit card information will be processed with the help of secure online payment system at which may require security verification to authenticate your order.
For more details about Secure & Discreet payments click here.
General Website Access and Information:
- You must be 18 or over to use this site.
- Any content on www.smokewire.com may be change including product and price information without further notice.
- www.smokewire.com has the ability to finish this Agreement at any time, eliminate, withdraw or postpone any right to the use of this website when anyone infringe any components of this Terms and condition.
- Such Terms and Conditions comprise the full contract between the user and www.smokewire.com and can be revised through writing.
- Upon ordering, you consent that you will be providing right and exact information to www.smokewire.com including your credit card details upon placing an order online. You should have enough funds to pay for the total cost of the product you ordered.
- To be a member of www.smokewire.com, you agree to provide the correct personal data when you create an account with us. You should create a personal log in details such as a Username and personal password which cannot be shared by anyone else. Avoid giving out your own personal log in information for you own security. You are accountable for the safety and anonymity of your own log in details.
- www.smokewire.com has the authority to terminate accounts without warning.
- www.smokewire.com may in times conduct website maintenance for future website content enhancement without prior notice to the public. We agree to keep up with the customer’s expectation to maintain our site available 24/7 when not updating our system.
- Our website should not be replicated nor imitated, cannot be copied, traded or resold or exploited for any other business purposes without any amended authorization.
For any order questions and concerns and other clarifications of our merchandise, feel free to contact us on the following details provided:
For general enquiries please e-mail:
info AT smokewire.com
For order enquiries please email your order number and nature of query to:
support AT smokewire.com
+17074861860 (USA Retail store - Customer Support Line)
+1 650 741 1254 (International Customer Support Line)
Our business hours are: 8AM - 5PM Mon-Fri
Retail Store for standard mail correspondence:
6650 Commerce Blvd.
Suite #13, Rohnert Park